Frequently Asked Questions
Everything you need to know about our premium tea blends and gourmet treats.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavor profiles of our teas, store them in a cool, dark place away from light, moisture, and strong odors. Our airtight tins are specifically designed for optimal storage.
Do you offer international shipping?
Yes, we ship our tea and accessories globally. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food or tea products. However, if there is an issue with your order, please contact us within 14 days for a replacement or store credit.
Are your tea sachets biodegradable?
Yes, our pyramid tea sachets are made from plant-based, non-GMO materials that are fully compostable and free from microplastics.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and leaves our warehouse, you will receive an email with a tracking number to monitor its journey to your doorstep.
Do you offer wholesale opportunities for cafes or restaurants?
We love partnering with other businesses. Please visit our Wholesale page or contact our team directly for information on bulk pricing and curated tea programs.