Returns & Exchanges
At The Steeping Room, we want you to be completely satisfied with your purchase. If you are not happy with your tea or accessories, we offer a 30-day return policy for unopened items and store credit for opened products that do not meet your expectations.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Carefully pack the items in their original packaging to ensure they are not damaged during transit; include a copy of your packing slip inside.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our tea masters inspect the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing